All Policies

Refund Policy

Last updated: September 18, 2025

At MyAlankar, we are committed to ensuring your satisfaction with every purchase. This policy outlines the process and conditions for returns, replacements, and refunds.

An unboxing video is strictly mandatory for all return or replacement claims. Please read the detailed requirements in Section 8 of this policy before submitting a claim.

This policy is divided into two parts:

  • Part A: Applies to all standard purchases.
  • Part B: Applies to purchases made using the "No-Return Discount" at checkout.

Part A: Policy for Standard Purchases

This section applies only if you did not use the "No-Return Discount" at checkout.

1. Conditions for a Return or Replacement

You are eligible to request a return or replacement within a 7-day window from the date of delivery for the reasons below. All claims must be supported by a valid unboxing video as per the guidelines in Section 8.

  • A product that is physically damaged or broken.
  • A product that is defective or not working.
  • The wrong product was delivered.
  • A product with missing parts or accessories.

To be eligible for a return, the following conditions must also be met:

  • The request must be made within 7 days of the delivery date.
  • The item must be in its original, unused, and resalable condition.
  • The item must be in its original packaging, with all accessories and tags intact.

Part B: Policy for "No-Return Discount" Purchases

This section applies exclusively to orders where you opted for the "No-Return Discount" at checkout.

2. Final Sale Condition

By selecting the "No-Return Discount," you agree that the purchase is a FINAL SALE. Such orders are not eligible for returns or exchanges for discretionary reasons (e.g., change of mind, wrong size ordered).

Exception: Damaged, Defective, or Incorrect Items You are still protected if you receive a damaged, defective, or incorrect item.

  • Reporting Window: You must submit your claim via our form within 48 hours of delivery.
  • Mandatory Proof: Your claim must be supported by a valid unboxing video that follows all the criteria listed in Section 8 of this policy. Without this video, your claim will be rejected.
  • Resolution: If your claim is approved, we will provide a free replacement. A refund will only be offered if a replacement is unavailable.

Shared Processes and Requirements

3. How to Initiate a Claim

To ensure your claim is processed quickly and efficiently, please follow these steps:

  1. Visit our Returns Center: Go to the 'Returns & Claims' page on our website to access our claim submission form. You can find it here: Apply For Return & Replace
  2. Fill Out the Form: Complete all the required fields in the form, including your Order Number, contact information, and a detailed description of the issue.
  3. Upload Your Proof: Use the upload fields in the form to submit your mandatory unboxing video and any supporting photos. Please ensure your files meet the format and size limits mentioned on the form.
  4. Submit and Await Approval: Once you submit the form, you will receive a confirmation. Our support team will review your submission and notify you of the approval or rejection of your claim via email within 2-3 business days.

(The following sections detail the process after your claim has been approved.)

4. The Return Process

  • Reverse Pickup: In most cases, we will arrange for a reverse pickup of the product from your address.
  • Self-Ship: If reverse pickup is not available for your PIN code, you will be asked to ship the product to us. We will reimburse return shipping costs up to ₹100 upon receipt of the courier bill.

5. Inspection

  • Once the returned product reaches our warehouse, it will undergo a quality inspection. If the product does not meet the return criteria, the claim may be rejected.

6. Refunds

  • Processing Time: Refunds are initiated within 3-5 business days after the product passes inspection.
  • Prepaid Orders: The amount will be credited to the original payment method.
  • Cash on Delivery (COD) Orders: The refund will be processed via bank transfer (NEFT).

7. Cancellations

  • You can cancel any order before it has been shipped. Once shipped, the respective return policy will apply.

8. Mandatory Unboxing Video Requirement

To protect our customers and ensure a fair resolution, an unboxing video is mandatory for all claims. Claims with invalid videos will be rejected.

Your unboxing video must clearly show:

  1. Sealed Package: The video must begin before you open the package, showing the parcel sealed from all sides. The shipping label must be clearly visible and readable.
  2. Continuous Recording: The video must be a single, continuous recording from the moment you start opening the outer packaging until the product is fully unboxed and inspected. There must be no pauses, cuts, edits, or breaks.
  3. Clear Focus and Lighting: The unboxing must be done in a well-lit area with the camera's focus centered on the package and its contents.
  4. Demonstration of the Issue: After unboxing, you must clearly show any damage, defect, or incorrect item in the video. For electronic items, a demonstration of the item not working must be included.

9. Contact Us

For any general questions or inquiries about our products or policies (not for initiating claims), please contact us:

Email: admin@myalankar.com

Disclaimer: MyAlankar reserves the right to amend this policy at any time.